Refund policy
Last updated: 1 July 2026
This Return and Refund Policy applies to purchases, bookings, digital content, services, events, community access, workshops, consulting services, and other offers provided through recity.live, unless different terms are stated on the respective offer page.
Provider
ReCity is operated by:
Alexey Kosov
KosovTeam Consulting
Groote Wischen 6
21147 Hamburg
Germany
Email: hello@recity.live
Website: recity.live
General approach
ReCity provides digital, service-based, event-based, community-based, and information-based offers. Because many ReCity offers are not physical goods, returns in the traditional sense may not apply.
For questions about a purchase, booking, cancellation, refund, or access issue, please contact us by email at hello@recity.live.
Consumer right of withdrawal
If you are a consumer, you may have a statutory right to withdraw from a distance contract within fourteen days without giving any reason, unless a statutory exception applies.
The withdrawal period is generally fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, please inform us by a clear statement, for example by email.
Please send withdrawal requests to:
Alexey Kosov
KosovTeam Consulting
Groote Wischen 6
21147 Hamburg
Germany
Email: hello@recity.live
Effects of withdrawal
If you validly withdraw from a contract, we will reimburse the payments received from you within the statutory period.
The reimbursement will generally be made using the same means of payment that you used for the original transaction, unless another method is expressly agreed.
Digital content and services
For digital content, digital access, online services, community access, workshops, consulting services, or other service-based offers, the right of withdrawal may expire early where the statutory requirements are met.
This may apply, for example, if you have expressly agreed that performance begins before the end of the withdrawal period and you have acknowledged that your right of withdrawal may be lost once the service has been fully performed or once digital content has been provided under the applicable legal conditions.
Events, workshops, and time-specific services
For events, workshops, appointments, city formats, consulting sessions, or other time-specific services, cancellation and refund conditions may depend on the specific offer.
The relevant offer page or order confirmation may specify additional cancellation rules, deadlines, replacement options, or refund conditions.
Access problems
If you purchased digital access, community access, an event ticket, or another ReCity offer and did not receive access or confirmation, please contact us at hello@recity.live.
We will check the issue and provide a reasonable solution, such as access correction, replacement access, rescheduling, or refund where appropriate.
Refunds outside the statutory right of withdrawal
Outside statutory withdrawal rights, refunds are handled case by case.
Refunds may be granted where required by law, where the purchased offer cannot be provided, or where ReCity decides that a refund is appropriate under the circumstances.
No physical returns
Unless a specific offer states otherwise, ReCity does not sell physical goods that need to be returned by post.
If ReCity later offers physical products, the applicable return instructions will be stated on the relevant product page or in the order confirmation.
Withdrawal form
You may use the form below to withdraw from a contract. Using this form is optional.
To:
Alexey Kosov
KosovTeam Consulting
Groote Wischen 6
21147 Hamburg
Germany
Email: hello@recity.live
I hereby withdraw from the contract for the following service, digital content, booking, or offer:
Ordered on:
Name of the consumer:
Address of the consumer:
Email used for the order:
Date: